Refund and Returns Policy for GoldAli

At GoldAli, we are committed to ensuring customer satisfaction with every purchase. If you are not completely satisfied, we offer the following refund and return options:

  1. Returns
    You may return any product within 30 days of delivery, provided it is unused, in its original condition, and in its original packaging.

  2. Refunds
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5-7 business days.

  3. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund as soon as possible.

  4. Return Shipping
    Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

  5. Non-Returnable Items
    Custom furniture or items marked as “final sale” are non-returnable.

For assistance with returns, please contact us at [email protected].